Shipping policy

Shipping

Aurelivienne
Danny Brenneisen
Waldstraße 21, 79098 Freiburg, Germany
Email: info@aurelivienne.store
Phone: +49 761 3920540

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Treehouses and platforms

Platform kits, play decks and treehouses are heavy structural timber and ship on a pallet, the larger houses on more than one. Delivery is kerbside: the carrier brings it to the nearest accessible point, not built. A competent, experienced builder assesses the tree, builds the structure on treehouse attachment bolts or concrete-footed posts, rails the platform and sets a soft fall zone below. Bolts, ladders, pulleys, ropes and grip tape ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.